Frequently Asked Questions

1.    What is the Western Second Hand Book Exchange?

The Western Second Hand Book Exchange is a fast, free, simple and easy to use site developed for Western students and staff to buy and sell their used textbooks.

It is designed to help place pre-loved textbooks into the hands of new owners for their course or as extra reading material.

If you are a student or staff member selling your used books and course materials, advertise here for free and by-pass the middle-man. 

2.    Briefly, how does the Western Second Hand Book Exchange work?

Sellers will need to register for a free account in order to be able to list their books for sale. Sellers will then need to provide their name, email, student or staff ID number and develop a password. Once this is complete, sellers will be able to post an ad and upload some general information before publishing. Entering as much information as possible increases your chances that someone will find and buy your book.

Buyers are able to search for free and do not necessarily need to register.

Buyers then contact sellers from the site to arrange the transaction. We recommend for this transaction that you;

  1. meet on campus, or
  2. meet at a convenient location for both parties. We would suggest a public space in the daytime is more appropriate.

The site doesn't handle books or money and takes no commission - using the site is 100% free.

3.    Sellers: How much will I make?

You can list books at any price. We recommend listing most books somewhere around 50% off the RRP for current editions. Offer a lower price for older editions. Please remember also that by entering as much information as possible, you increase your chances that someone will find and buy your book.

4.    Buyers: How much will I save?

Usually around 50%. Sellers choose the price they want to sell for.

5.    How do I stay safe while using the Western Second Hand Book Exchange?

While most people experience successful, hassle free transactions on the Western Second Hand Book Exchange we recommend all users are aware of our top Buying and Selling tips to help get the best experience.

One of the best ways is to ensure that all transactions take place locally and in-person.

Buying & Selling - top tips for staying safe:

  1. When buying or selling, you should meet in-person to see the item and exchange money. If possible take someone with you, or have someone with you in a public space or on campus if a buyer is coming to meet with you.
  2. Never send your item before receiving the money. This includes never mailing a cheque or using payment services like Bidpay, Western Union or Money Gram to pay for items found on the Western Second Hand Book Exchange.
  3. Never send or wire money to sellers or buyers. This includes never mailing a cheque or using payment services like Bidpay, Western Union or Money Gram to pay for items found on the Western Second Hand Book Exchange. It is our belief that these forms of funds transfer are favoured by fraudsters.
  4. Always inspect the item before agreeing to a sale and transferring funds. Items should be inspected carefully to ensure it is as described in the ad and any issues are known before the sale.
  5. The Western Second Hand Book Exchange doesn't offer any sort of buyer protection / payment programs. Any emails you receive that talk about such systems should be ignored. If you receive any emails promoting these services, please report it to us at enquiries@theuniversitystore.com.au.
  6. The Western Second Hand Book Exchange doesn't offer any sort of Live Chat Support. If you receive any emails containing a Live Chat link, please report it to us.
  7. If it looks too good to be true it probably is!


6.    What happens when my used books are sold?

Login to the site and delete your textbook. That way no one will email you wanting to buy it. As a community space, keeping the database up-to-date is a good thing to do.

As an automatic feature of this website, all textbooks that have a listing date of more than a month will be deleted and therefore if the book has not sold, it is the responsibility of the seller to repost.


7.    I've registered but can't log in?

Go to Login and Click "forgot password". You will then receive your login and password information to your email.

If you don't receive the email within a few minutes, you may have mistyped your email address when first registering. In this case you will need to register again with the correct email.

Go to the right login and email and still having problems: please contact us on enquiries@theuniversitystore.com.au.


8.    I've contacted a few sellers but they don't respond...

This is more common later in the semester, as lots of books have already been sold. The best tip is to re-order your search results by "date listed" - that way you are looking at the most recently listed book.

As an automatic feature of this website, all textbooks that have a listing date of more than a month will be deleted and therefore if the book has not sold, it is the responsibility of the seller to repost.


9.    What do I do if I have been defrauded?

If you feel that you've been the victim of fraud, please contact us on enquiries@theuniversitystore.com.au and send through all the information you have about the ad and or the email address of the advertiser or buyer that contacted you so we can take internal action to protect other Western Second Hand Book Exchange customers. 

10.    I think the site is great - How can I help?

Want to give back to our textbook community?

Send an email to enquiries@theuniversitystore.com.au and volunteer to put up some posters at your campus - include your address. The site's success is built on the users who volunteer to help. Also you may want to leave us some feedback that we could utilise for future testimonials.